The market is loud and much of it is aimed at people who do not carry clinical responsibility. You do. These questions separate a serious workflow from a demonstration.
1. What decides that something is sent?
Do not settle for “there is a human in the loop”. Ask what the rule is, who set it, and whether you can see it written down.
2. What happens to anything clinical?
A question about a result is not the same as a rebooking. The safe answer routes it to a clinician and does not attempt an answer.
3. Where does our data go?
Ask which systems remain the record, what is copied, where it is stored, and who else touches it. Ask for the data processing agreement before connection.
4. What happens when it gets something wrong?
Ask how you find out, how quickly you can stop it, and whether there is a record you can read afterwards.
5. Can we turn it off ourselves?
If stopping requires a support ticket, you do not control it. The clinic should be able to pause a workflow immediately.
6. What does failure cost?
Ask what happens if you stop after three months, what you keep, and whether the terms assume you will stay because leaving is painful.